Privacy Policy

Last Updated: December 2025
Website: https://upstateshandyman.com

Business: Upstates Handyman (“Company,” “we,” “us,” “our”)

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us by phone or text, or use our services in New York. We implement safeguards consistent with the New York SHIELD Act and other applicable U.S. laws.

By visiting our site, requesting an estimate, calling or texting us, or engaging our services, you agree to this Policy.

1) Information We Collect
A. Information you provide

Name (if provided), phone number, preferred contact method

Service address/city (e.g., Syracuse, Rochester, Auburn, Geneva, Seneca Falls, Ithaca), project details, photos you send

Messages and call/text content or metadata (where permitted by law)

B. Information collected automatically

IP address, device/browser type, operating system, pages viewed, referring URLs

Clicks on site elements (e.g., Call or Text buttons), general geolocation for service-area checks

Online identifiers such as cookies, local storage, advertising parameters (including gclid) and similar technologies

C. Cookies & similar technologies

We and our partners use cookies, pixels, and local storage to operate the site, measure performance, prevent fraud, and show relevant ads. You can control cookies in your browser; disabling some may affect site features.

2) How We Use Information

Provide estimates, schedule and perform services, and communicate with you

Improve our website, advertising, and customer experience (analytics and diagnostics)

Security, fraud prevention, and legal compliance

Maintain business records and accounting

We do not use sensitive categories of data and we do not sell personal information.

3) Analytics & Advertising (Google)

We use Google Analytics 4 (GA4) and Google Ads. Google may set cookies and collect usage data to help us measure performance and deliver ads. If Google Signals is enabled, Google may associate visit information with signed-in Google users who have Ads Personalization on; we receive only aggregated reports.

Your choices & opt-outs

Ads personalization: https://adssettings.google.com

GA Opt-out Add-on: https://tools.google.com/dlpage/gaoptout

Industry opt-outs: https://optout.networkadvertising.org
and https://optout.aboutads.info

4) Text Messaging & Calls

By providing a phone number, you consent to receive calls or texts about your request or scheduled work. Message and data rates may apply. Reply STOP to opt out, HELP for help. We may log call/text metadata as part of our records.

5) Sharing of Information

We do not sell or share your personal information for cross-context behavioral advertising. We disclose information only to:

Service providers/subcontractors to fulfill work (limited, need-to-know)

Payment processors (if used)

Analytics/advertising vendors (e.g., Google) subject to their terms

Authorities or others when required by law or to protect rights/safety

A successor entity in a merger, asset sale, or similar transaction (subject to this Policy)

6) Our Network & Referrals

We maintain a network of independent trades professionals (“Referral Partners”) such as electricians, plumbers, HVAC, roofing, and other specialists. If you ask us to connect you with a Referral Partner, we will share only what is necessary to facilitate the introduction—typically your name (if provided), phone number, service city/address, and brief project description.

Consent. We share your information only with your express consent (e.g., you submit a form or verbally/textually request a referral). You may withdraw consent at any time before an introduction is made by contacting us.

Independent businesses. Referral Partners are independent companies—not our employees, agents, or joint venture partners. We do not control their pricing, scheduling, work methods, warranties, or data practices.

No guarantees. We do not guarantee availability, workmanship, licensing status, insurance coverage, or outcomes of any Referral Partner. You should verify licenses/insurance and agree to terms directly with them.

Compensation disclosure. We do not receive referral fees or commissions from Referral Partners. (If this changes, we will update this Policy; any fee will not increase your cost.)

Retention. We maintain a log of your referral request (what we shared and to whom) as part of our business records for up to 6 years or as required by law.

Partner privacy. Once we share your details with a Referral Partner at your request, their use of your information is governed by their privacy policy.

7) Data Security (SHIELD Act)

We maintain reasonable administrative, technical, and physical safeguards, including access controls, encryption in transit where appropriate, workforce training, and periodic reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Data Retention

We keep business records for as long as necessary to provide services and meet legal obligations (typically up to 6 years for NY business records), then delete or de-identify them.

9) Your Rights & Choices (NY Residents)

Subject to lawful exceptions, you may:

Access the information we maintain about you

Correct inaccurate information

Delete information where legally permissible

Opt out of texts (reply STOP) and control cookies/ads via the links in Section 3

Submit a request using the contact details in Section 15. We may need to verify your identity to protect your data.

10) Do Not Track / Global Privacy Control

Browsers may send “Do Not Track” or GPC signals. Our site does not currently respond to these signals, but you can manage ads and cookies using the options in Section 3 and your browser settings.

11) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided data, contact us to delete it.

12) Third-Party Links

Our site may link to third-party websites or platforms (e.g., maps, social media). We are not responsible for their content or privacy practices. Review their policies before providing information.

13) International Visitors

We operate in the United States. If you access our site from outside the U.S., you understand that your information may be transferred to, stored, and processed in the U.S.

14) Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date above reflects the latest version. Material changes will be posted on this page and become effective when posted unless stated otherwise.

15) Contact Us

Phone: 607-269-7532

Email: [email protected]

16) Legal Terms (Company-Protective)

Limitation of Liability. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any unauthorized access, disclosure, or use of data arising from acts or omissions beyond our reasonable control.
No Warranties. We provide the site and services “as is” and “as available.” We make no warranties, express or implied, regarding uninterrupted or error-free operation or absolute security.
Indemnity. You agree to defend, indemnify, and hold harmless the Company from claims, damages, liabilities, costs, and expenses arising from your misuse of the site or violation of this Policy or applicable law.
Governing Law & Venue. This Policy and any related dispute are governed by the laws of the State of New York without regard to conflict-of-laws rules. Exclusive venue lies in the state courts located in Seneca County, New York (or the federal court with jurisdiction over that county).
Severability. If any provision is held invalid or unenforceable, the remainder remains in full force and effect, and the invalid provision will be deemed modified to the minimum extent necessary to be enforceable.